Call Centers receive a tremendous volume of client calls on a daily basis, with specific needs and incidences. For the operators that manage these calls it is essential to quickly geolocate the specialist that can solve the problem instantly.
Cercalia's application for Call Centers allows to quickly find resources which are closest to the client and assign and allocate them in an efficient way.
Personalized search engines, combined with geographical search engines will give as a result:
- A quick response time
- A greater satisfaction and communication with clients
- Statistics on client location coming from the best rated resources
